ActualSet support
Need help?
Email [email protected]. Describe what you expected, what happened, your device model, and the build number shown in Settings.
Password and verification messages
Use Forgot password? on the sign-in screen when available. A password-reset link works once and expires after 30 minutes. Registration verification links expire after 24 hours and require confirmation; they do not sign you in automatically. Check your spam folder and contact support if you cannot recover access.
Workout not backed up
Keep the device's ActualSet data intact. Reconnect and leave ActualSet open until the header says Backed up. If it asks you to sign in again, use the same account. Do not uninstall ActualSet or delete downloaded data while workouts are waiting to synchronize.
Report a problem
If a screenshot would help, remove personal information you do not want to share. Do not include body measurements, health details, workout notes, or other sensitive training information in support email. Never send your password, verification link, password-reset link, or a complete database backup. ActualSet support does not provide emergency or medical care.
Account and data
Deleting downloaded data removes the local copy, not the server account. Unsynchronized changes on that device can be lost. Use the account deletion instructions when you want to permanently delete the account and its data.
Account deletion instructions